Terms & Conditions Freshbet Casino

These Terms and Conditions ("Agreement") govern your access to and use of the Freshbet Casino website located at freshbetcasinouk.uk ("the Platform"), operated by Ryker B.V., a company incorporated under the laws of Curaçao, with registered offices at Abraham Mendez Chumaceiro Boulevard 50, Willemstad, Curaçao. Ryker B.V. holds a valid gaming licence issued by Curaçao eGaming (Licence No. 1668/JAZ).

By registering an account, making a deposit, or using any service offered on the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of this Agreement, you must not access or use the Platform.

We reserve the right to amend these Terms and Conditions at any time. Material changes will be communicated to you via email or a notice on the Platform. Continued use of the Platform after changes are published constitutes your acceptance of the revised terms. The effective date of this version is March 2026.

1. Eligibility

To register and use Freshbet Casino, you must satisfy all of the following eligibility requirements at all times:

• You are at least 18 years of age or, if higher, the legal age for gambling in your jurisdiction of residence.
• You are a natural person and not acting on behalf of a corporation or other legal entity.
• You are accessing the Platform from a jurisdiction where online gambling is permitted under applicable law. It is your sole responsibility to ascertain whether your jurisdiction allows online gambling before using our services.
• You are not a resident of any Restricted Territory. Restricted Territories include, without limitation, the United States of America, France, the Netherlands, Spain, and any other jurisdiction where we do not hold a valid licence to operate.
• You are not a current employee, director, officer, or agent of Ryker B.V. or any of its affiliated companies, nor are you a close relative of such a person.
• You have not previously been excluded from our Platform or had an account closed by us for reasons of fraud, abuse, or breach of these Terms.

We reserve the right to request proof of identity and eligibility at any time. Failure to provide satisfactory documentation may result in account suspension or closure and the forfeiture of any pending withdrawals.

2. Account Registration

To access real-money games and services on the Platform, you must create a personal account. When registering, you must provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, email address, and phone number. You may only register one account per household, IP address, and device.

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party, and you must notify us immediately at support@freshbetcasinouk.uk if you suspect unauthorised access to your account.

We will complete an identity verification process (Know Your Customer, or KYC) before processing your first withdrawal. KYC documentation required includes a valid government-issued photo identification (passport, national identity card, or driving licence) and proof of your current residential address (utility bill or bank statement dated within the last three months).

Providing false, misleading, or fraudulent registration information is a serious breach of this Agreement. In such cases, we reserve the right to immediately close your account, void all bonuses, and retain any winnings generated from fraudulent activity, without prejudice to any legal remedies available to us.

3. Deposits and Withdrawals

We offer a wide range of payment methods including Visa, Mastercard, Apple Pay, Google Pay, Skrill, Bank Transfer, Neosurf, and eight cryptocurrency options. All deposited funds are held in segregated client accounts and are not used for our operational expenses.

Deposits: The minimum deposit amount is £10. All deposits are processed instantly unless your payment provider applies additional security checks. We do not charge any fees for standard deposits, though your bank or payment provider may levy their own charges.

Withdrawals: The minimum withdrawal amount is £20. Maximum withdrawal limits are £7,500 per day and £15,000 per calendar month. We process withdrawal requests within 24 hours of approval; however, the time for funds to reach your account depends on your chosen payment method and may take up to five business days for bank transfers.

All withdrawals must be made to the same payment method used for the deposit, where technically possible, to comply with anti-money laundering obligations. We reserve the right to request additional documentation before processing a withdrawal, particularly for amounts that exceed your average transaction history.

You may only withdraw funds that represent genuine gaming activity. Deposits made without any gaming activity may be subject to a processing fee of up to 10% to cover our payment processing costs, or may be returned in full at our discretion.

4. Bonuses and Promotions

From time to time, we offer bonuses and promotions to eligible players. All bonuses are subject to specific terms and conditions which are published on the relevant promotion page. The following general rules apply to all bonuses offered by Freshbet Casino:

• Welcome Bonus: New players who register and make a qualifying first deposit are eligible for a 100% deposit match bonus of up to £1,500 plus 200 Free Spins. The minimum qualifying deposit is £10.
• Wagering Requirements: Bonus funds are subject to a wagering requirement of 30x (thirty times) the bonus amount before any withdrawal may be requested. For example, a £100 bonus must be wagered a total of £3,000 before it becomes withdrawable.
• Maximum Bet: While a bonus is active and contributing to your wagering requirement, the maximum permitted bet per round or spin is £5. Any bets exceeding this limit may result in the bonus and associated winnings being voided.
• Validity Period: Bonus funds and Free Spins must be used within 30 days of being credited to your account. Any unused bonus funds or winnings from Free Spins will be forfeited upon expiry.
• Game Contributions: Different games contribute at different rates toward the wagering requirement. Slot games typically contribute 100%, while table games such as blackjack, roulette, and live dealer games may contribute at a reduced rate or not at all. Full details are available on the Promotions page.
• Bonuses are limited to one per household, IP address, email address, phone number, and payment method. We reserve the right to cancel any bonus or promotion if we detect signs of abuse, collusion, or misuse.

5. Game Rules

Freshbet Casino offers more than 5,000 games from over 65 software providers, including slots, table games, live casino, jackpot games, and speciality titles. Each game is governed by its own specific rules, which are available within the game interface. The overall Return to Player (RTP) rate across our portfolio averages 96.2%, though individual game RTPs vary and are disclosed within each game's information panel.

All game outcomes are determined by certified Random Number Generator (RNG) technology, independently audited by approved testing laboratories. We do not influence or manipulate game outcomes in any way.

If a technical error or malfunction occurs during a game session, the round will be treated as void and any stake will be returned to your account. We are not liable for any loss suffered as a result of technical failure beyond our reasonable control, including but not limited to server downtime, internet connectivity issues, or software bugs on your device.

We reserve the right to void any game result that has been influenced by software errors, exploitation of technical vulnerabilities, or any form of cheating or collusion. Any winnings derived from such activity will be confiscated.

6. Responsible Gambling

Freshbet Casino is committed to providing a safe and responsible gambling environment. We offer a range of tools to help you stay in control of your gambling activity, including deposit limits, loss limits, session time limits, and self-exclusion. These tools are available in the Responsible Gambling section of your account settings.

If you believe that your gambling is causing harm, we strongly encourage you to use our self-exclusion facility or contact our 24/7 support team. You can also seek support from independent organisations including BeGambleAware (begambleaware.org), GamCare (gamcare.org.uk), and Gambling Therapy (gamblingtherapy.org).

We will never market to players who have self-excluded or requested to be placed on our no-marketing list. Players who are identified as exhibiting signs of problem gambling may have their account reviewed and, where necessary, limited or closed.

7. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By accepting these Terms, you acknowledge and agree to the collection, processing, and use of your personal data as described in our Privacy Policy.

We process personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will never sell your personal data to third parties. We may share your data with licensed payment processors, identity verification providers, and regulatory authorities where required by law.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Ryker B.V. and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Platform, including but not limited to:

• Loss of profits, revenue, or data.
• Any interruption or cessation of service.
• Any errors or omissions in content or game results.
• Unauthorised access to or alteration of your account data caused by your failure to protect your login credentials.

Our total aggregate liability to you in connection with the Platform, regardless of the basis of the claim, shall not exceed the total amount deposited by you in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by law.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao, without regard to conflict of law principles. Any disputes arising from or in connection with these Terms shall first be submitted to our customer support team at support@freshbetcasinouk.uk, where we will endeavour to resolve the matter within 10 business days.

If a satisfactory resolution is not reached through our internal complaints procedure, you may refer the dispute to an independent alternative dispute resolution (ADR) body as specified in our Complaints Policy. You also have the right to seek redress through the courts of the jurisdiction in which you are resident.

10. Account Termination

You may close your account at any time by contacting our support team via live chat or email at support@freshbetcasinouk.uk. Upon receiving your request, we will process the account closure within 3 business days. Any real-money balance remaining in your account at the time of closure will be returned to you via your registered payment method, provided all KYC requirements are met and no pending withdrawal investigations are outstanding.

We reserve the right to suspend or permanently close your account without prior notice if:

• We have reasonable grounds to suspect fraudulent activity, money laundering, or other criminal behaviour.
• You have breached any provision of these Terms and Conditions.
• You have provided false information during registration or KYC.
• We are required to do so by a regulatory authority or court order.
• You have abused any bonus or promotional offer.

In cases of account closure due to breach of these Terms, we reserve the right to withhold any pending withdrawals pending a full investigation. If fraud is confirmed, winnings may be forfeited in their entirety.