Responsible Gaming at Freshbet Casino

At Freshbet Casino, we are committed to providing a safe, enjoyable and responsible gaming environment for all our players. Gambling should always be a form of entertainment, never a source of financial stress or personal difficulty. We provide a comprehensive suite of tools and resources designed to help you maintain control over your gaming activity and make informed decisions about your play. Our responsible gambling framework is built on four pillars: prevention, awareness, self-management and support.

We encourage every player to familiarise themselves with the tools described on this page and to use them proactively. If at any point you feel that gambling is negatively affecting your life, finances or relationships, we urge you to seek help immediately through the support organisations listed below or by contacting our support team at support@freshbetcasinouk.uk.

Our Commitment to Player Protection

Freshbet Casino operates under a strict responsible gambling policy that underpins every aspect of our business. We verify the age and identity of all players to prevent underage gambling. We monitor player activity for signs of problem gambling behaviour. We provide easily accessible tools for self-management. We train our support staff to recognise and respond to signs of gambling-related harm. We collaborate with independent organisations dedicated to preventing and treating problem gambling. Our platform is designed for players aged 18 and over only, and we enforce this through mandatory age verification during the registration and withdrawal processes.

Deposit Limits

You can set daily, weekly or monthly deposit limits through the Responsible Gaming section of your account settings. These limits cap the total amount you can deposit within the selected time period. Once a limit is reached, no further deposits are accepted until the period resets. Reducing a deposit limit takes effect immediately, providing instant protection. Increasing a deposit limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions during periods of heightened emotion.

We recommend setting deposit limits as soon as you register your account. Even if you feel fully in control of your gambling activity, deposit limits serve as an important safeguard that helps maintain healthy spending habits over time.

Loss Limits

In addition to deposit limits, you can configure loss limits that cap the total net losses your account can sustain within a specified period. When your cumulative losses reach the configured threshold, further gameplay is restricted until the period resets. Loss limits work independently of deposit limits and provide an additional layer of financial protection. Like deposit limits, reductions take effect immediately while increases require a 24-hour waiting period.

Session Time Limits and Reality Checks

Extended gaming sessions can lead to fatigue and impaired decision-making. Our session time management tools help you maintain awareness of how long you have been playing. You can set session duration limits that automatically log you out after a specified period of continuous play. Reality check notifications can be configured to display at intervals of your choosing (for example, every 30, 60 or 90 minutes), showing your session duration, net position and a reminder to take a break. These notifications pause gameplay until you acknowledge them and choose to continue or end your session.

Self-Exclusion

If you feel that you need a complete break from gambling, our self-exclusion feature allows you to block access to your account for a defined period. Self-exclusion periods range from 24 hours to five years. During self-exclusion, you cannot log in to your account, make deposits, place bets or access any gaming content. Self-exclusion cannot be reversed before the selected period expires, even by contacting customer support. This irreversibility is a deliberate design choice that protects you during vulnerable moments.

To activate self-exclusion, navigate to the Responsible Gaming section of your account settings and select the desired exclusion period. Alternatively, you can request self-exclusion by contacting our support team via live chat or email at support@freshbetcasinouk.uk. At the end of the exclusion period, your account does not automatically reactivate. You must explicitly contact us and confirm your wish to resume gaming.

Support Resources and External Organisations

If you or someone you know is experiencing difficulties related to gambling, professional help is available from several independent organisations that provide free, confidential support:

• BeGambleAware — begambleaware.org — Free, confidential advice and support for anyone affected by gambling. National Gambling Helpline: 0808 8020 133 (available 24/7).
• GamCare — gamcare.org.uk — Information, advice, support and free counselling for the prevention and treatment of problem gambling. Helpline: 0808 8020 133.
• Gambling Therapy — gamblingtherapy.org — Free online support and practical advice for anyone affected by problem gambling, including live chat support and a global network of treatment services.

These organisations operate independently of Freshbet Casino and provide impartial, professional assistance. We encourage anyone who feels concerned about their gambling behaviour to reach out to these resources without hesitation.

Signs of Problem Gambling

Recognising the early signs of problem gambling is crucial for seeking help before difficulties escalate. Warning signs may include spending more time or money on gambling than you can afford, chasing losses by increasing bets after a losing session, borrowing money to fund gambling, neglecting responsibilities at work, home or in relationships due to gambling, feeling anxious, irritable or restless when not gambling, lying to friends or family about the extent of your gambling activity, and gambling as a way to escape personal problems or negative emotions.

If you recognise any of these patterns in your own behaviour, we strongly encourage you to use our self-management tools, speak with our support team or contact one of the external organisations listed above. Taking early action is the most effective way to address potential gambling-related harm.