Privacy Policy Freshbet Casino

This Privacy Policy explains how Freshbet Casino, operated by Ryker B.V. ("we", "us", "our"), collects, uses, stores and protects your personal data when you use our website at freshbetcasinouk.uk and the services provided through it. We are committed to protecting your privacy and processing your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection legislation.

By registering an account, using our services or continuing to browse our website, you acknowledge that you have read and understood this Privacy Policy. We recommend reviewing this page periodically as we may update it to reflect changes in our data processing practices or legal requirements. Material changes will be communicated to registered players via email.

1. Data Controller

The data controller responsible for your personal information is Ryker B.V., a company registered in Curaçao with its registered address at Abraham Mendez Chumaceiro Boulevard 50, Willemstad, Curaçao. For all data protection enquiries, you can contact us at support@freshbetcasinouk.uk.

2. Personal Data We Collect

We collect personal data that you provide directly to us during registration and account management, as well as data generated automatically through your use of our platform. Categories of personal data we collect include:

• Identity data: Full name, date of birth, nationality, government-issued identification documents.
• Contact data: Email address, telephone number, residential address.
• Financial data: Payment card details, bank account information, cryptocurrency wallet addresses, transaction history.
• Account data: Username, password (encrypted), account preferences, communication preferences.
• Technical data: IP address, browser type and version, device information, operating system, time zone, screen resolution.
• Usage data: Pages visited, games played, betting history, session duration, feature interactions.
• Communication data: Records of communications with our support team, feedback and survey responses.

3. How We Use Your Data

We process your personal data for the following purposes, each supported by an appropriate legal basis:

• Contract performance: To create and manage your account, process deposits and withdrawals, administer bonuses and promotions, and provide our gaming services.
• Legal obligation: To verify your identity and age, comply with anti-money laundering regulations, report to regulatory authorities, maintain records as required by law, and prevent fraud.
• Legitimate interest: To improve our services, personalise your experience, analyse usage patterns, detect and prevent security threats, and conduct internal research and analytics.
• Consent: To send marketing communications about promotions and offers (where you have opted in).

4. Data Sharing

We may share your personal data with the following categories of third parties, solely for the purposes described in this policy:

• Payment processors: To process your financial transactions securely.
• Game providers: To deliver gaming content and maintain game integrity.
• Identity verification services: To verify your age, identity and address as part of our KYC obligations.
• Regulatory authorities: To comply with legal and regulatory requirements.
• Professional advisers: Legal, accounting and audit professionals as necessary.
• Law enforcement: When required by law or to protect our legal rights.

We do not sell, rent or trade your personal information to third parties for marketing purposes. All third parties who process data on our behalf are contractually bound to protect your information and use it only for the specified purposes.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes. Account data is retained for the duration of your account relationship plus a minimum of five years following account closure, as required by anti-money laundering regulations. Transaction records are retained for a minimum of seven years. If you request account deletion, we will remove or anonymise your data to the extent permitted by our legal obligations.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration or disclosure. These measures include 128-bit SSL encryption for all data transmissions, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel, regular security audits and penetration testing, employee training on data protection procedures, and incident response plans for potential data breaches.

7. Your Rights Under UK GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete data.
• Right to erasure: You can request deletion of your data where there is no compelling reason for continued processing.
• Right to restrict processing: You can request that we limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, commonly used format.
• Right to object: You can object to processing based on legitimate interests or direct marketing.
• Rights related to automated decision-making: You can request human review of decisions made solely by automated processing.

To exercise any of these rights, please contact us at support@freshbetcasinouk.uk. We will respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Last updated: March 2026.